Support Issues
For those users that have been having problems with our live support we are aware of the problem and we are now working on a solution, in the mean time our support forms and emails are now been resolved within three hours from the time posted.
I have noticed that a lot of the issues that have been reported to us by users as problems are in fact not problems or bugs but just users not understanding how to use the system.
With this in mind I am offering free training to our entire users via the web or we can send out a tech to train you in your place of business.
The in person training is limited to users who currently in Alberta Canada, however users outside this region can book online training via our support page.
We are always looking for input from our users on finding solutions on making Easy Bill Online more user friendly; please send your comments and or suggestions to us via our support page.
Some Challenges - Reports Almost Ready
Over three months ago I asked my developers to remove the reports app and redevelop it to be more customizable and user friendly.
It’s already a huge undertaking trying to master the art of delivering desktop-quality software inside of a browser and I must say we have had some major challenges however I am very pleased to announce we are now in the home stretch .
I want to thank our user for their input and tremendous patients and understanding while we worked on resolving this issue, you can now look forward to a remarkable app with some of the best features possible.
Look out for the screen shots soon.
Thanks again everyone
Collin
Easy Bill Online's senior executive leaves the company
Edmonton, AB — 03 March 2009— Easy Bill Online Inc., an Edmonton based provider of online business productivity suites that effortlessly enable communication, integration and collaboration regardless of computer or device platform today announced Mr Suniel Sambasivan is leaving the company effective immediately to pursue new opportunities.
"Mr Suniel Sambasivan is highly regarded in the company and he will be missed. He played an important role in building our company's online presence and we intend to build on that foundation, we wish him the very best in the future," Easy Bill Online's President and CEO Collin Snowball says in a comment.
About Easy Bill Online
Easybill Online Inc is about to revolutionize the Software as a Service sector by introducing the first hosted suite of small business collaboration tools from one user interface.
Our mission is to offer our market leading solutions that leverage the power of the Internet to provide customers with a wide range of online productivity suites that will effortlessly enable communication, integration and collaboration regardless of computer or device platform.
Contact Information:
Collin A. Snowball
Easy Bill Online Inc.
email: collin@easybillonline.com
website: http://www.easybillonline.com
Telephone: 780 462 4571
Regularly Scheduled Monthly Maintenance
Maintenance events:
Time Window:
March 15th, 2009
Routing Protocol Timer Change
Impact: Low
Maintenance Window: 12:01 A.M. to 1:30 A.M. CDT (5:01 A.M. to 6:30 A.M. GMT)
Our provider will be making minor changes to our routing protocol timers to add stability and increased redundancy to the public network. These changes will also increase the datacenter’s overall scalability. Traffic will be shifted away from devices being updated in which you may notice brief periods of latency and minor packet loss. There is no expected downtime associated with this maintenance.
Easy Bill Reviewed on Berryreview.com
Yesterday, Easy Bill Online was reviewed by Ronen Halevy at berryreview.com.
"Kris let me know about this cool service from EasyBillOnline that gives you access to quite a bit of their functionality from your BlackBerry browser. They offer a whole cloud-based invoicing system and their mobile features are pretty powerful. Has to be one of the nicest mobile website services I have seen in my browser so far."
Read the rest of the review here.
Easy Bill Online Launches New Look v2.1.6
Hope you had a great holiday and a good new year. I know we did as we were hatching up some new features for Easy Bill Online.
New Look v2.1.6
- First thing you will notice is we have removed the left column, where the sub navigation links were. They now appear underneath the main navigation across the top. This allows more real estate for the left column, plus makes moving around the application easier and consistent.
Click on the images for larger view
- We’ve added scroll buttons for those with smaller monitors or a small browser window. This allows our multitude of modules to fit on the navigation bars. Just click the arrow to jump to the end, or hover your mouse over the arrows to scroll.
- When browsing anything, we’ve stripped the number action buttons to just three. Because any object whether it be an invoice or project, etc., has different functions, the three common actions are edit, view and archive. Therefore when viewing or editing the objects, you will have access to the more specific functions of that object within its respective screen.
- All the quick create screens are now pop-ups instead of it being a separate box on each landing page. Just look for the icon in the sub-navigation with the magic wand.
Latest Features
Ease of Use Options
We have added an ‘Ease of Use’ option, which can be found in account settings within preferences. What this does is either turns on wizards or simplifies certain create functions within Easy Bill Online. For example, when creating an invoice, it will break down the process into 4 steps, which creates an easier workflow. We realize creating an invoice has a lot of options, and by having one screen, our users often forgot to choose certain fields. With the wizard, it simplifies the process so you don’t miss anything, without us having to remove important features. You will notice with simple mode turned on, when you create a contact, we have simplified the form to make faster to create.
System Announcements
You will notice system announcements on your frontdesk at the very top. This is where we will announce any updates or maintenance messages for our users.
Upgrading Accounts
You can now upgrade your account from within the application. You will be able to upgrade or downgrade to different packages.
Fixed Issues
Time Zones
If you were having issues with notifications being sent out at the wrong time, it was because they were being sent out Mountain Standard Time. This has now been fixed. If you go into your preferences, you can choose your timezone.
Currency
By choosing your currency in preferences under account settings, this will be your default currency across the application. It was defaulting to Canadian currency before.
Create Invoice - Products in Alphabetical Order
If you had more than 15 or 20 products, it may have been tedious to choose a product when creating an invoice because the products in the drop-down were listed in order they were entered. They are now listed in alphabetical order so it will be easier to located your product(s).
Invoice PDF - Internet Explorer
Converting to invoice was previously giving a pop-up error in Internet Explorer. This issue has been resolved.
Converting Contacts
If you were having issues converting contacts to vendors or clients, this issue has now been resolved.
Calendar Event Quick Create
Events entered via 'Quick Create' were not showing on calendar but were showing in the activities list. These events will now show on the calendar.
